REFUND POLICY

At Amplitude, each jumper is custom-made to order, ensuring the highest level of care and personalisation. For this reason, we do not issue refunds at this time. However, exchanges may be possible depending on the circumstances.

If you experience an issue with your order, please contact us within 14 days of receiving the item to discuss your case.

If you believe your item qualifies for an exchange, please follow these steps:

Email us at amplitude.mn@gmail.com with:

• Your order number.

• A detailed description of the issue.

• Photos of the item, especially if damaged or defective.

We will review your case on an individual basis and notify you of the outcome.

If approved, we will process your exchange promptly and ship the replacement item at no extra cost to you.

Customers are responsible for return shipping costs unless the item is damaged or incorrect.

Please use a tracked shipping service to return items to:
[Will be disclosed through email]

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We are committed to handling each case with care and ensuring you’re happy with your purchase. If you have any questions, don’t hesitate to reach out!